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Refunds In the case that a refund is owed due to an overpayment, or the pre-approved return of unused/unopened medical supplies or Vionic footwear returned within 30 days of purchase, the refund , in most cases, will be processed using the method of payment used at time of purchase. If the refund cannot be completed using the original method of payment, a check will be mailed out within 15 business days from the time the overpayment was discovered of from the time the item was returned. All refunds will be handled through the office.